{"id":2665,"date":"2026-08-10T09:48:37","date_gmt":"2026-08-10T09:48:37","guid":{"rendered":"https:\/\/isifarmer.net\/?page_id=2665"},"modified":"2026-08-25T08:39:27","modified_gmt":"2026-08-25T08:39:27","slug":"grievance-procedure","status":"publish","type":"page","link":"https:\/\/isifarmer.net\/en\/b-corp-certification\/grievance-procedure\/","title":{"rendered":"Grievance Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2665\" class=\"elementor elementor-2665\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54927af e-flex e-con-boxed e-con e-parent\" data-id=\"54927af\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c06dc69 elementor-widget elementor-widget-spacer\" data-id=\"c06dc69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1445d0f elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"1445d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Grievance Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00e6560 elementor-widget elementor-widget-spacer\" data-id=\"00e6560\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fe414b elementor-widget__width-initial animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2fe414b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Anyone Affected by ISIFARMER Can Raise a Concern and How We Respond<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ebb47c elementor-widget elementor-widget-spacer\" data-id=\"8ebb47c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-444d9fa e-flex e-con-boxed e-con e-parent\" data-id=\"444d9fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-353db43 elementor-widget elementor-widget-spacer\" data-id=\"353db43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-264352a elementor-widget elementor-widget-heading\" data-id=\"264352a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Purpose of this Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4bb3f2 elementor-widget elementor-widget-spacer\" data-id=\"d4bb3f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a3335c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3a3335c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This is ISIFARMER\u2019s public grievance procedure. It explains how any person or organizations affected by ISIFARMER\u2019s work can raise a concern, complaint, or grievance safely and without fear of retaliation and how ISIFARMER receives, tracks, resolves, and provides remedy for it. It gives practical effect to our commitment to keep the people with the least power to influence our decisions to be heard and to change how we operate in response. It is designed in line with the effectiveness criteria for grievance mechanisms set out in Section 9 of the United Nations Guiding Principles on Business and Human Rights (UNGP 31). It is published at isifarmer.net, applies across all ISIFARMER operations and hubs, and complements our internal Complaints and Grievance Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b2d9b2 elementor-widget elementor-widget-spacer\" data-id=\"1b2d9b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ee2420 e-flex e-con-boxed e-con e-parent\" data-id=\"8ee2420\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc518cf e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"bc518cf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-002913a elementor-widget elementor-widget-heading\" data-id=\"002913a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who Can Raise a Grievance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f0cf07 elementor-widget elementor-widget-text-editor\" data-id=\"1f0cf07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Anyone affected by ISIFARMER\u2019s work can raise a grievance through this procedure, whether or not they work for us. This includes:<\/p><ul><li><p>Workers and the core team, including interns, contractors, volunteers and collaborators who contribute without a formal employment contract.<\/p><\/li><li><p>Urban farmers across every hub, including participants referred through our ISI-Impact programmes.<\/p><\/li><li><p>Customers and commercial partners, including HORECA restaurants and distributors.<\/p><\/li><li><p>Communities where we operate.<\/p><\/li><li><p>Suppliers, technology partners and advisers.<\/p><\/li><li><p>Any other individual or organisation affected by our operations.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21d92bc e-flex e-con-boxed e-con e-parent\" data-id=\"21d92bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-362ebd9 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"362ebd9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67f5f6d elementor-widget elementor-widget-heading\" data-id=\"67f5f6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Grievances Can Be Raised<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddff653 elementor-widget elementor-widget-text-editor\" data-id=\"ddff653\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A grievance is any concern that a person or group has been, or may be, harmed, disadvantaged, or treated unfairly as a result of ISIFARMER\u2019s actions or omissions, or those of a party we work with, such as a supplier or partner. A grievance may relate to our policies, a contract, a commitment we have made or a general concern about fairness. Examples include:<\/p><ul><li><p>Unfair, discriminatory, or exclusionary treatment, including concerns related to justice, equity, diversity or inclusion.<\/p><\/li><li><p>Breaches of contract terms or the support obligations described in the Farmer Contract and Terms Policy.<\/p><\/li><li><p>Barriers to participation based on ability, background, language or any other characteristic.<\/p><\/li><li><p>Health, safety, or wellbeing concerns in any ISIFARMER space.<\/p><\/li><li><p>Environmental or community concerns arising from our operations.<\/p><\/li><li><p>Misuse of personal data or breaches of privacy.<\/p><\/li><li><p>Unethical conduct, fraud or conflicts of interest.<\/p><\/li><li><p>Any behaviour that causes harm or creates an unsafe environment.<\/p><\/li><\/ul><p>You do not need to be certain that your concern counts as a \u201cgrievance\u201d before raising it. If you are unsure, raise it anyway. We will make sure it reaches the right place.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e673081 e-flex e-con-boxed e-con e-parent\" data-id=\"e673081\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5b3b146 e-con-full e-flex e-con e-child\" data-id=\"5b3b146\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-965edd7 elementor-widget elementor-widget-heading\" data-id=\"965edd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Raise a Grievance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffeb8b0 e-flex e-con-boxed e-con e-parent\" data-id=\"ffeb8b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e79625 elementor-widget elementor-widget-text-editor\" data-id=\"3e79625\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>ISIFARMER provides several ways to raise a grievance, so you do not have to raise it directly with the person concerned.<\/p><p>A grievance can be submitted through any of the following channels:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3ec7a1 e-con-full e-flex e-con e-parent\" data-id=\"b3ec7a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-437a417 e-con-full e-flex e-con e-child\" data-id=\"437a417\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b870033 elementor-widget elementor-widget-text-editor\" data-id=\"b870033\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Anonymously<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dafe48 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"7dafe48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdVaHVmCJjNIsWFzJpjE4jbYhnFGwUEEZML8ORp_NjJBC8p-w\/viewform\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Grievances in English<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a57f6ed elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a57f6ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdiUqOwqZmWyjcR56zCtR3BAsOWfYQ01e0--sMY2Ne3tYKEoA\/viewform\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quejas en Espa\u00f1ol<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfb139f e-con-full e-flex e-con e-parent\" data-id=\"cfb139f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-007c33e e-con-full e-flex e-con e-child\" data-id=\"007c33e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26cb937 elementor-widget elementor-widget-text-editor\" data-id=\"26cb937\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>By email<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3836771 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"3836771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/feedback@isifarmer.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">feedback@isifarmer.com<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e65017 e-con-full e-flex e-con e-parent\" data-id=\"0e65017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-828cb4d e-con-full e-flex e-con e-child\" data-id=\"828cb4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20e6c70 elementor-widget elementor-widget-text-editor\" data-id=\"20e6c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>In person<\/strong><\/p><p>To any manager, team lead or the Chief Impact Officer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3bf22af e-con-full e-flex e-con e-parent\" data-id=\"3bf22af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-80707fe e-con-full e-flex e-con e-child\" data-id=\"80707fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8aff5db elementor-widget elementor-widget-text-editor\" data-id=\"8aff5db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>By Post<\/strong><\/p><p>ISIFARMER<br \/>La Nave Madrid <br \/>Calle Cifuentes 5<br \/>28021 Madrid<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f040c0b e-flex e-con-boxed e-con e-parent\" data-id=\"f040c0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0bd3b3 elementor-widget elementor-widget-spacer\" data-id=\"c0bd3b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-768698e elementor-widget elementor-widget-heading\" data-id=\"768698e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Next Steps<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-716febe e-flex e-con-boxed e-con e-parent\" data-id=\"716febe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b7ebe50 e-con-full e-flex e-con e-child\" data-id=\"b7ebe50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64f04e2 elementor-widget elementor-widget-text-editor\" data-id=\"64f04e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"113\" data-end=\"133\">Acknowledgement:<\/strong> We acknowledge every grievance within five working days of receipt, where the person raising the grievance can be contacted.<br \/><strong data-start=\"122\" data-end=\"137\"><br \/>Assignment:<\/strong> The Chief Impact Officer confirms that the concern can be addressed under this procedure and decides who will handle it. Where a concern relates to a particular person, it is handled by someone who is not involved. If a concern cannot be taken forward under this procedure, we explain why, direct the person to a more appropriate channel where one exists, and still record the concern in the grievance log.<\/p><p><strong data-start=\"96\" data-end=\"107\">Review:<\/strong> We look into each concern fairly, promptly, and as confidentially as possible, keeping the person informed of progress. Where a concern is raised on someone\u2019s behalf, we will, with that person\u2019s consent, keep them informed and act in accordance with their wishes, handling sensitive cases with particular care and confidentiality.<\/p><p><strong data-start=\"0\" data-end=\"12\" data-is-only-node=\"\">Outcome:<\/strong> Within a target of 30 calendar days, we tell the person the decision on their concern (whether it is justified, partly justified, or not justified), the reasons for the decision, and what will happen next. Where a case is complex and requires more time, we explain why and provide a revised timeline.<\/p><p><strong data-start=\"112\" data-end=\"145\">Remedy and Corrective Action:<\/strong> Where ISIFARMER has caused or contributed to harm, we provide a remedy that is proportionate to the harm. This may include an apology, correcting or compensating for the harm, and a commitment to prevent it from happening again. Separately, we address the root cause by reviewing and changing the policy, practice or behaviour involved so that the same issue does not recur for others.<\/p><p>These steps apply to every grievance, regardless of the outcome. We keep the person informed throughout and confirm the result at the end. Where a concern was raised anonymously, we respond as fully as the available information allows. If the person is not satisfied with the outcome, they can ask the Sole Administrator to review it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b59e3bd e-flex e-con-boxed e-con e-parent\" data-id=\"b59e3bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53fb6f8 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"53fb6f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-500f3d1 elementor-widget elementor-widget-heading\" data-id=\"500f3d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Protection from Retaliation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d858473 elementor-widget elementor-widget-text-editor\" data-id=\"d858473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No one who raises a concern in good faith will face any negative consequence for doing so, even where the concern is subsequently found to be mistaken, unsubstantiated, or not justified. This protection applies to anyone who raises a concern, supports another person in raising a concern, or provides information relevant to a concern, including anyone acting on behalf of another person.<\/p>\n<p><strong>Retaliation<\/strong> means any adverse treatment connected to the raising, supporting, or reporting of a concern. This may include dismissal, exclusion, worsening of terms or conditions, loss of a training place, loss of access to a farm or the platform, withdrawal of support, intimidation, threats, or damage to a person\u2019s reputation.<\/p>\n<p>The identity of anyone raising a concern will be kept confidential as far as possible and shared only where necessary to address the concern appropriately. Anonymous grievances are equally valid and will be considered and handled with the same care and seriousness as concerns raised openly. Retaliation of any kind is a serious breach of this procedure. Any allegation of retaliation may itself be raised as a grievance and will be investigated and, where appropriate, acted upon by the Highest Governing Body.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbfa1a9 elementor-widget elementor-widget-spacer\" data-id=\"dbfa1a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f454ce0 e-flex e-con-boxed e-con e-parent\" data-id=\"f454ce0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-054389b elementor-widget elementor-widget-heading\" data-id=\"054389b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How We Track, Assign and Resolve Grievances<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b00527 elementor-widget elementor-widget-spacer\" data-id=\"1b00527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c12646 e-con-full e-flex e-con e-parent\" data-id=\"4c12646\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-667dca9 e-con-full e-flex e-con e-child\" data-id=\"667dca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5991bd elementor-widget elementor-widget-text-editor\" data-id=\"f5991bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Central Log<\/b><\/p><p>Every grievance is recorded in a confidential grievance log maintained by the Chief Impact Officer. The log captures the date received, whether the grievance was raised anonymously, its category and subject matter, the action taken, the outcome, any remedy provided and the date closed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45e4a13 e-con-full e-flex e-con e-parent\" data-id=\"45e4a13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0a062c7 e-con-full e-flex e-con e-child\" data-id=\"0a062c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2007ce1 elementor-widget elementor-widget-text-editor\" data-id=\"2007ce1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Confidentiality and Data Protection<\/b><\/p><p>Access to the log is limited to those responsible for handling or overseeing grievances. Personal information is held securely and in accordance with applicable data-protection law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e68622 e-con-full e-flex e-con e-parent\" data-id=\"3e68622\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d309085 e-con-full e-flex e-con e-child\" data-id=\"d309085\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a70209f elementor-widget elementor-widget-text-editor\" data-id=\"a70209f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Named Owner and Accountability<\/b><\/p><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"80\" data-end=\"259\">The Chief Impact Officer maintains the log and follows each grievance through to closure. Ultimate accountability rests with the Sole Administrator, as the Highest Governing Body. A grievance is not closed until the person who raised it has been informed of the outcome, where they can be contacted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-40d3b95 e-con-full e-flex e-con e-parent\" data-id=\"40d3b95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cafda39 e-con-full e-flex e-con e-child\" data-id=\"cafda39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d688cf elementor-widget elementor-widget-text-editor\" data-id=\"4d688cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Annual Summary and Review<\/b><\/p><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"70\" data-end=\"288\">At least once a year, the Chief Impact Officer prepares an anonymized summary of grievances raised, resolved, and outstanding, and reviews it with the Sole Administrator as part of ISIFARMER\u2019s annual governance review. The review assesses whether the procedure is working effectively and whether any improvements are needed. Where no grievances have been raised, the log records that the procedure was in place and available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-397b588 e-con-full e-flex e-con e-parent\" data-id=\"397b588\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6f52354 e-con-full e-flex e-con e-child\" data-id=\"6f52354\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4ccf97 elementor-widget elementor-widget-text-editor\" data-id=\"f4ccf97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Early Warning and Learning<\/b><\/p><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"57\" data-end=\"107\">Grievances are treated as an early-warning signal. Recurring themes inform ISIFARMER\u2019s human-rights and environmental due diligence and improvements to our policies and practices, helping to prevent future harm.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0ff0f6 e-flex e-con-boxed e-con e-parent\" data-id=\"c0ff0f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0bc8b1 elementor-widget elementor-widget-spacer\" data-id=\"a0bc8b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38d2e46 e-flex e-con-boxed e-con e-parent\" data-id=\"38d2e46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-615a129 elementor-widget elementor-widget-heading\" data-id=\"615a129\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Roles and Responsibilities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b65b80 elementor-widget elementor-widget-spacer\" data-id=\"4b65b80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5f62ea e-con-full e-flex e-con e-parent\" data-id=\"b5f62ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5948ac2 e-con-full e-flex e-con e-child\" data-id=\"5948ac2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4a6a23 elementor-widget elementor-widget-heading\" data-id=\"b4a6a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Highest Governing Body<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-358e306 elementor-widget elementor-widget-text-editor\" data-id=\"358e306\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Holds ultimate accountability for this procedure and for the fair handling of grievances, reviews the anonymized grievance summary at least once every 12 months, and decides escalations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44de439 e-con-full e-flex e-con e-parent\" data-id=\"44de439\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f4fb4ec e-con-full e-flex e-con e-child\" data-id=\"f4fb4ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ead4ec4 elementor-widget elementor-widget-heading\" data-id=\"ead4ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Chief Impact Officer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6973ee elementor-widget elementor-widget-text-editor\" data-id=\"b6973ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Owns the procedure day to day, receives and assigns grievances, maintains the log, keeps complainants informed, sees that remedy and corrective action are carried out, and reports to the Sole Administrator.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d49c5fb e-con-full e-flex e-con e-parent\" data-id=\"d49c5fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-db060f1 e-con-full e-flex e-con e-child\" data-id=\"db060f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3c150f elementor-widget elementor-widget-heading\" data-id=\"e3c150f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Managers and Team Leads<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15ac2bb elementor-widget elementor-widget-text-editor\" data-id=\"15ac2bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Receive grievances raised in person, pass them promptly and unaltered to the Chief Impact Officer and never discourage, filter or delay them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-85cd7cb e-con-full e-flex e-con e-parent\" data-id=\"85cd7cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d7b26ee e-con-full e-flex e-con e-child\" data-id=\"d7b26ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e030c elementor-widget elementor-widget-heading\" data-id=\"b4e030c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Everyone at ISIFARMER<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81a36aa elementor-widget elementor-widget-text-editor\" data-id=\"81a36aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Is expected to cooperate honestly with the handling of a grievance and never retaliate against anyone involved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51db8b5 e-con-full e-flex e-con e-parent\" data-id=\"51db8b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f285a86 e-con-full e-flex e-con e-child\" data-id=\"f285a86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cccdf5d elementor-widget elementor-widget-heading\" data-id=\"cccdf5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">When a Grievance Involves Senior Leadership<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce1705 elementor-widget elementor-widget-text-editor\" data-id=\"1ce1705\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If a grievance concerns the Chief Impact Officer, it will be handled by the Sole Administrator. If it concerns the Sole Administrator, it may be raised anonymously and will be handled by the CIO together with the COO. Where appropriate, they will seek external advice to ensure that the grievance is handled fairly and impartially.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc257b6 e-flex e-con-boxed e-con e-parent\" data-id=\"bc257b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8ec286 elementor-widget elementor-widget-spacer\" data-id=\"e8ec286\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a84d3e e-flex e-con-boxed e-con e-parent\" data-id=\"0a84d3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b397d4 elementor-widget elementor-widget-heading\" data-id=\"0b397d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Alignment with the UN Guiding Principles (UNGP 31)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cd6e06 e-flex e-con-boxed e-con e-parent\" data-id=\"9cd6e06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d14ba92 elementor-widget elementor-widget-text-editor\" data-id=\"d14ba92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">This procedure is designed to meet the eight effectiveness criteria for non-judicial grievance mechanisms set out in Principle 31 of the United Nations Guiding Principles on Business and Human Rights, which provide an internationally recognised benchmark for effective grievance mechanisms and inform B Lab\u2019s grievance requirements. As a micro company, ISIFARMER implements these criteria in a manner proportionate to its size, structure and context:<\/p><ul data-spread=\"false\"><li><strong data-start=\"410\" data-end=\"424\">Legitimate<\/strong> \u2014 a channel that stakeholders can trust, with clear accountability for ensuring that grievances are handled fairly and impartially.<\/li><li><strong data-start=\"112\" data-end=\"126\">Accessible<\/strong> \u2014 known to all stakeholder groups and available through multiple channels, including an anonymous option.<\/li><li><strong>Predictable<\/strong> \u2014 a clear procedure with defined steps, timelines and possible outcomes.<\/li><li><strong data-start=\"92\" data-end=\"105\">Equitable<\/strong> \u2014 people can raise a concern without confronting the person involved, be supported by someone they trust and ask us for the information they need to engage on fair terms.<\/li><li><strong data-start=\"147\" data-end=\"162\">Transparent<\/strong> \u2014 the person is kept informed of the progress and outcome, the procedure itself is public and stakeholders can see that the mechanism works through the annual summary reports on grievances.<\/li><li><strong>Rights-Compatible<\/strong> \u2014 outcomes accord with internationally recognised human rights and with ISIFARMER&#8217;s JEDI commitments.<\/li><li><strong data-start=\"92\" data-end=\"127\">A Source of Continuous Learning<\/strong> \u2014 findings feed into our due diligence and the annual review of policies and practices.<\/li><li><strong data-start=\"110\" data-end=\"146\">Based on Engagement and Dialogue<\/strong> \u2014 we aim to resolve concerns through dialogue wherever possible, and we will review this procedure with the stakeholder groups it serves and adjust it in response to their feedback.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69c3b49 e-con-full e-flex e-con e-parent\" data-id=\"69c3b49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-81a677e e-con-full e-flex e-con e-child\" data-id=\"81a677e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af4877d elementor-widget elementor-widget-spacer\" data-id=\"af4877d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc858d2 e-con-full e-flex e-con e-child\" data-id=\"bc858d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38a20a0 elementor-widget elementor-widget-image\" data-id=\"38a20a0\" 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class=\"elementor-button-text\">Grievances<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f025a55 elementor-widget elementor-widget-button\" data-id=\"f025a55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSdiUqOwqZmWyjcR56zCtR3BAsOWfYQ01e0--sMY2Ne3tYKEoA\/viewform\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quejas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Grievance Procedure How Anyone Affected by ISIFARMER Can Raise a Concern and How We Respond Purpose of this Procedure This is ISIFARMER\u2019s 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